PRIVACY POLICY

Updated 17th NOVEMBER 2024

This statement sets out the privacy policy (“Privacy Policy”) of AGOG VIVID LIMITED (company number 09969542), registered in England & Wales and whose registered office is UNIT 10, GREEN FARM, FRITWELL, OXFORDSHIRE, OX27 7QU. In these terms, “Agog”, “Agog SFX”, “we”, “us” and “our” mean Agog Vivid Limited. This Privacy Policy explains what personal information we might collect, store, use, and what we do with that information.

Postal address: Unit 10, Green Farm, Fritwell, Oxfordshire, OX27 7QU.

Telephone number: 0333 344 8284

Website address: https://agogsfx.com

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this Privacy Policy.

We may change this Privacy Policy from time to time by updating this page.

What We Collect

We may collect the following information:

  • Identity Data: Name and job title.
  • Contact Data: Contact information including email address, telephone number, and business/home addresses.
  • Marketing and Communications Data: Preferences in receiving marketing information.
  • Technical Data: Anonymised data collected via cookies (e.g. Google Analytics statistics, such as geographical location and time of visit).

How Your Personal Data is Collected

We collect your personal data when:

  • You give it directly by filling out forms on our website, or by contacting us via post, phone, email, social media, or other correspondence.
  • It is automatically collected through cookies when you use our website (see our Cookie Policy for more details).

How We Use the Information We Gather

We will only use your personal data where the law allows us to. Most commonly, we will use your data:

  • To provide information or services: Such as responding to your requests or fulfilling a contractual obligation.
  • For legitimate interests: Ensuring efficient business operations without overriding your rights and freedoms.
  • For performance of a contract: Where necessary to enter into or perform a contract with you.
  • To comply with legal obligations: Meeting regulatory or statutory requirements.
  • For internal record-keeping: Maintaining accurate accounts and business records.
  • For marketing purposes: Sending promotional communications where you have explicitly opted in.

We will always include an opt-out link in marketing emails to allow you to unsubscribe easily.

Security

We implement suitable physical, electronic, and managerial procedures to safeguard your personal information. This includes:

  • Data encryption during transmission.
  • Regular review of security protocols.
  • Access restrictions to authorised personnel only.

Links to Other Websites

Our website may include links to third-party websites. We do not control these websites and are not responsible for their privacy policies. Once you leave our website, you should refer to their own privacy notices.

Controlling Your Personal Information

You may choose to restrict or manage your personal information in the following ways:

  • Opt in or out of marketing communications by using the options provided on forms or emails.
  • Update or amend your personal information by contacting us directly.

Data Retention

We retain personal data only as long as necessary to fulfil its intended purpose or meet legal obligations.

  • Retention Periods: For example, we keep financial records for up to seven (7) years as required by HMRC.
  • Erasure Requests: In some circumstances, you can request deletion of your data.

Your Legal Rights

Under the UK GDPR, you have the following rights:

  • Access: Request a copy of the data we hold about you.
  • Correction: Ask us to rectify inaccurate or incomplete data.
  • Erasure: Request deletion of your data when processing is no longer necessary.
  • Objection: Object to processing based on legitimate interests or direct marketing.
  • Restriction: Ask us to limit how we process your data in certain scenarios.
  • Data Portability: Receive your data in a structured format for transfer to another provider.

To exercise any of these rights, please contact us at office@agogsfx.com.

Cookies and Analytics

Our website uses cookies to track usage and improve user experience. For further details, please refer to our Cookie Policy.

Contact Information

If you have questions or wish to lodge a complaint, contact us at:

Email: office@agogsfx.com

Postal address: Unit 10 Green Farm, Fritwell, Oxfordshire OX27 7QU.

Telephone number: 0333 344 8284

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/ or by phone at 0303 123 1113.